Royal Mail – For all small items to UK and International
DHL – UPS – Parcelforce – For large parcels to UK Mainland and some outlying isles
DHL – UPS – For parcels to Outlying Isles of the UK and International Destinations
We always endeavour to ship your order as quickly and safely as possible, using the most appropriate shipping method.
Please be aware there can be delays caused by the all sorts of things but not limited to weather/shipping courier/postal networks, customs charges or customs clearance, or delays in the manufacture of parts from suppliers.
Please note that we are also obliged to quote the correct cost on any customs documents, and it is an offence for us to do otherwise, please do not ask. We must also do this to ensure that your item is accurately insured against loss or damage. All customs costs are to be met by the buyer if in doubt you should check with your local customs office for import fees and charges of the parts you intend on buying.
Parts which exceed the courier’s standard weight or size limits may incur additional costs, we will advise as soon as possible if this is the case.
Your order will be updated with the shipping company and tracking information as soon as it is dispatched, to check the status of your delivery see your ‘my account’ page, or if you checked out as a guest, please use the chat system and we can check. If you already know the tracking number you can track it via our partner sites below.
If you can’t find the info you require or have any questions re the above, please use the chat system or contact us page and we will assist you at once.
We endeavour to provide as much detail in our listing descriptions as possible and to the best of our knowledge. The descriptions may not include part numbers and may also include generic fitment information, this is due to various reasons such as unknown factory options or limited information from the supplier.
As such please read all information carefully, particularly read important notes in the description, and do not rely solely on title or compatibility information, which, at best, is often a guide and not conclusive. Titles, are on the whole, accurate, but may contain keywords which could lead one to assume fitment suitability.
We shall endeavour to supply the part as pictured and described, unless stated otherwise in the listing description. If you have any questions or seek any clarify regarding fitment and compatibility please email or contact us via live chat BEFORE purchase.
Should you purchase an incorrect item, due to making assumptions based on the above any returns will be the responsibility of the purchaser.
Much like buying the wrong size shoes, even though the shoe size may be stated and correct size, not all feet are the same size, car parts can be similarly compared for simplicity, as each model has different axle weights or engine sizes and factory options of which we can not always pre determine.
Should an incorrect or faulty part be sent then we shall obvioulsy rectity ths situation via the returns/refund process and shall issue a returns label or reimburse return shipping as necessary. Should an incorrect purchase be made due to an assumption being made or not reading the listing correctly or seeking clarification of fitment then the return shall be the responsibility of the purchaser. We do our best to resolve any errors on our part and expect buyers to likewise do the same, should they have bought in error.
In short; Ask before buying if unsure or the part number is not stated, we can also check a VIN if asked for many parts, though can not clarify fitment in all coses and may ask you to check additional information such as engine size or axle weights.
Good communication is one aspect of our highly rated customer services, so please feel welcome to start the conversation before buying as we can often help to ensure parts are correct for your car.
Long and short is, the buyer takes full responsibility for ensuring the item bought is correct for their application, we take responsibility for the item description, if we describe the part/product and fitment in detail, if the data has been provided and interpreted by us (often we state the fitment as a manufacturer does), then this will be jointly assumed by us and the manufacturer. The above may not always be the case if there is a product quality issue, in such rare cases we, along with the manufacturer, will endeavour to resolve the situation, otherwise a refund of the full original product/part purchase price will be issued once the parts have been returned, if agreed. We may also refund any shipping costs associated with the parts/products, we do not cover any installation or removal costs.
In the first instance of any problems or to request a return, please contact a staff member, via email or live chat. We are keen to help.
You have 14 days starting from point of receipt of goods to notify us of any intentions to return a part/s. Parts must be returned to us within 30 days from the day of receipt, any returns after this time will not be accepted.
2. Return
If you do need to return a part, all we ask is that parts are returned in an unused/unfitted condition, in the original packaging with all included items. They must reach back to us in a new and re-saleable condition, or exactly as we sent it and as you received it. The only exception to this is for parts damaged on arrival, which must be reported to us within 24 hours of receipt.
3. Get the Refund or Replacement
Return the goods to the address provided on your invoice, your refund or replacement will be processed within 2 working days of receipt.
Return Shipping
All return postage is to be met by the buyer, unless we have made a mistake by shipping the wrong part or there is a fault/damage with the part, (now and then these things happen right? we’re all capable of the odd error, buyer and seller) then we are happy to cover postage on a like for like postage service. i.e. the same service as we sent the parts to you.
Hey, No Free Returns? It’s so much easier than debating who’s at fault.
Yes it may be easier, but we do not offer Free Returns. (In reality, Free returns ultimately mean higher prices for everyone, which we disagree with, few actual errors and few returns mean it would be a waste of money as it costs to have ‘free returns’ enrolled with every order. Enough to cost a small fortune, which in turn means higher prices and less investment in parts which goes against our grain.
As a buyer you can help before purchase, we get on really great with our customers, so chat before buying, it also helps to know exactly what part you’re buying or need, ask before if unsure or even if 99% sure, that is the best way to get what you need, first time every time.
We also highly recommend having a workshop manual or access to one and ensuring you or your mechanic follows one, not doing so can lead to the wrong parts being bought or installed of which we take no responsibility for, as it is detailed in the manuals and parts diagrams as to what parts are needed, often with part numbers and critical instructions as to torque and procedures of install all highly detailed.
There really is no excuse for working on a vehicle without following the workshop guide, and will also lead to a higher chance of needing to return parts or worse, damaging the vehicle or related parts.
There is an emphasis on the buyer to know what it is they are buying, technical data/title/description error or human error or buyer error can lead to wrong parts, always follow workshop manuals for precision to back up your knowledge.
(Add parts worth £20 or more to cart, Free Gift option will then become available.) Select which gift you prefer and it will be added to your order. Gift choices subject to availability.
Genuine VW iphone cables also now available on purchases £200 and up
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Finance
(UK Residents Only, more countries coming soon)
0% Finance Now Available on purchases over £250
Try the finance calculator on product pages next to the price (shows on items above £250)
Your Guide To Interest Free Finance
We pride ourselves on ensuring our payment options are industry leading and the best you’ll find.
With 0% finance now available you can get a decision in 30 seconds!
Get the Parts you want now, Pay later In Instalments – Flexible Payments with Divido
We offer a range of attractive finance packages, on purchases over £250, such as 0% over 6 or 10 months and 12.9% or 15.9% over 12, 24, 36, 48 or 60 months through our finance partner Divido
The application process is simple, takes around 5 minutes for you to complete, is carried out online with a decision made within 30 seconds of completion.
If you decide to take advantage of our instalment plans, here’s a quick guide to everything you’ll need to know.
EXAMPLES
Representative Example 0%
Purchase price
£1,000
Total Payable
£1,000
Deposit
£100
Duration
10 months
Amount of credit
£900
Interest rate
0%
Payments
£90 p/m
0.00% APR Representative
Cost of credit £0.00
Representative Example 12.9%
Purchase price
£1,000
Total Payable
£1,118.81
Deposit
£100
Duration
24 months
Amount of credit
£900
Interest rate
12.90%
Payments
£42.45 p/m
12.9% APR Representative
Cost of credit £118.81
Whether you’ve been looking to mod your vehicle with one of our performance modifications, or to give your car that low look you’ve been craving, one of our Air Lift suspension kits, why not make budgeting for it a little more flexible
For example, you could purchase an Air Lift suspension kit (VW Golf MK7 GTI R Air Lift 3H 3/8″ Air Ride Management + Front & Rear Performance Suspension Bags Shocks Kit) costing £3,969.97 on one of the following options:
10% deposit £397 and credit arranged on the balance of £3,572,97
£357.30 per month for 10 months at 0% Interest – total payable £3,969.97
£317.98 per month for 12 months at 12.9% Interest – total payable £4,210.36
£79.83 per month for 60 months at 12.9% Interest – total payable £5.186.85
Who is Eligible for Finance?
Applying for an instalment plan is similar to applying for a new credit card. The details you provide are checked against public registers, such as credit-rating agencies. To increase the chances of acceptance, ideally, you will have a good credit history – (no late payments, CCJ’s, etc) – and meet the following minimum criteria:
Be a UK resident
Be over 18 years of age
Have 3 years of UK address history
Be working at least 16 hours per week
Have a valid phone number and email address
Delivery address must be to the address you put on your finance application (billing address).
How Do I Apply?
Click the Divido box at the checkout when presented with your payment options
You’ll see the logo on product pages next to the Price, click it to view the available plans for the product.
Add the item to your basket
Visit the checkout, enter your billing & shipping address
Select Divido as the payment option and confirm your chosen plan.
You will then be transferred to Divido’s website to complete the 5 minute application and you’ll get a decision within 30 seconds!.
If you’re application is approved, your order will begin processing and your order will then ship and be delivered to you once your deposit has been paid and your credit application signed.
