Easy as …..1, 2, 3
In the first instance of any problems or to request a return, please contact a staff member, via email or live chat. We are keen to help.
You have 14 days starting from point of receipt of goods to notify us of any intentions to return a part/s. Parts must be returned to us within 30 days from the day of receipt, any returns after this time will not be accepted.
If you do need to return a part, all we ask is that parts are returned in an unused/unfitted condition, in the original packaging with all included items. They must reach back to us in a new and re-saleable condition, or exactly as we sent it and as you received it. The only exception to this is for parts damaged on arrival, which must be reported to us within 24 hours of receipt.
3. Get the Refund or Replacement
Return the goods to the address provided on your invoice, your refund or replacement will be processed within 2 working days of receipt.
All return postage is to be met by the buyer, unless we have made a mistake by shipping the wrong part or there is a fault/damage with the part, (now and then these things happen right? we’re all capable of the odd error, buyer and seller) then we are happy to cover postage on a like for like postage service. i.e. the same service as we sent the parts to you.
Please note VWPI are not responsible and will not cover any incidental expenses, such as fitting costs and any additional components
Hey, No Free Returns? It’s so much easier than debating who’s at fault.
Yes it may be easier, but we do not offer Free Returns. (In reality, Free returns ultimately mean higher prices for everyone, which we disagree with, few actual errors and few returns mean it would be a waste of money as it costs to have ‘free returns’ enrolled with every order. Enough to cost a small fortune, which in turn means higher prices and less investment in parts which goes against our grain.
As a buyer you can help before purchase, we get on really great with our customers, so chat before buying, it also helps to know exactly what part you’re buying or need, ask before if unsure or even if 99% sure, that is the best way to get what you need, first time every time.
We also highly recommend having a workshop manual or access to one and ensuring you or your mechanic follows one, not doing so can lead to the wrong parts being bought or installed of which we take no responsibility for, as it is detailed in the manuals and parts diagrams as to what parts are needed, often with part numbers and critical instructions as to torque and procedures of install all highly detailed.
There really is no excuse for working on a vehicle without following the workshop guide, and will also lead to a higher chance of needing to return parts or worse, damaging the vehicle or related parts.
There is an emphasis on the buyer to know what it is they are buying, technical data/title/description error or human error or buyer error can lead to wrong parts, always follow workshop manuals for precision to back up your knowledge.