FAQs

The majority of orders are shipped the same working day, where the order is received before 2pm.

Orders can take 1-3 working days to be dispatched for larger/bulky items or if the item needs to be ordered in due to low stock levels.

You will be notified should there be any delays with the dispatch of your order.

Every page here on the website is Secured and encrypted by Norton Symantec with a Pro EV SSL Certificate, the highest level of encryption.

All data you enter here on any page of the website is fully encrypted during transit.

All data transits are secure including all transactions and are Fully PCI compliant.

Norton also provides a shopping guarantee on our behalf for your benefit, for further info click the Norton logo in the bottom left corner or on product pages.

All software is routinely scanned by Symantec. We also employ various security software to keep out spammers and hackers.

Shop safe on the web, shop securely with VW Parts International

If you can not locate the part you are looking please visit the 'Contact' page to send a part request.

With 100s of parts in and out daily, stock levels constantly change, if a part is out of stock, or we don't currently have it available, you will be able to add it to your wishlist and will receive a notification once the item becomes available again.

Visit the contact page to request a part we'll do our best to source it for you!

1. Click on my-account then inside the dashboard click 'orders' then click ' View' on the order.
2. Inside the relevant order you will see the button 'Track'

Yes, the majority of our parts can be shipped internationally, the international shipping cost is based on the weight and size of the item.

If you believe the shipping cost to be too high then please use the 'Contact' page to send us a message and we can investigate the postage options for you.  In some cases the number of items in your basket may incorrectly calculate the postage cost, so sending a screen print of your basket will allow us to validate the cost for you.

Please note we can not ship paints, oil and other 'hazardous' items internationally.

Yes, you can select the shipping option at checkout.

If you've already placed a order, but would like to receive the item faster, and your order has not yet been marked as shipped then please send a message via the contact page to request a faster shipping option.

Yes of course, our mission is to try and find parts that are hard to find, we don't rest until you're back on the road, send us a message via the contact page and we'll do our best to locate whats needed.

Yes we accept both debit & credit cards.

You can pay with either method via paypal at the checkout, you do not need to have a paypal account, this option is available before you log into an account

Unfortunately we do not accept payment by cheque or bank transfers due to a lack of protection provided by those forms of payment.

You can pay with debit/credit cards or Paypal at the checkout, all pages are SSL secured & protected and 100% PCI Compliant.

We are pleased to confirm that we can now offer finance to UK customers via our partner Divido,  See our Finance Page for more information.

In addition Paypal Credit is available to US & UK Customers, (See your Paypal account for details)

US Customers can access Paypal credit upon completing Paypal checkout, you may first need to turn this feature on in your Paypal account.

UK customers can apply for Paypal Virtual Credit, Log in to your Paypal account to access this feature and then it should be available when completing checkout with Paypal.

Yes you're most welcome to ask a question, send us a message via the Contact Us Page and we'll do our best to help.