Placed an order but not had an email? If you have not received an email please check your spam folder. If you find it in your spam folder, mark it as Not spam or add us to your address book. If after sometime you have still not recieved an email, please contact us using the messages system. The majority of orders are shipped the same working day, where the order is received before 2pm. Orders can take 1-3 working days to be dispatched for larger/bulky items or if the item needs to be ordered in due to low stock levels. Some parts are noted in the listing description as 10-14 working days for dispatch, this is because the parts are kept at various warehouses and locations, some parts may also be in a manufacturers current production cycle and will be with us ready fro dispatch in the approx allotted time and then dispatched on to you. It can also be due to demand, we often have a queue for some of the most in demand parts. You will be notified should there be any delays or problems with the dispatch of your order, otherwise look out for the 'Order completed' email which notifies you of your order being 'completed' which means it has been packed and shipped and is on the way to you, tracking or the carriers barcode is normally added or may be added later that day. Yes, you can select the shipping option at checkout. If you've already placed a order, but would like to receive the item faster, and your order has not yet been marked as shipped then please send a message via the messages system to request a faster shipping option. No. We do not offer finance as a payment option at checkout PayPal Credit is available to some US & UK Customers (See your PayPal account for further details and eligibility) US Customers can access PayPal credit by using PayPal checkout, you may first need to turn this feature on in your PayPal account. UK customers can apply for Paypall Credit, Log in to your PayPal account to access this feature and then it should be available when completing checkout with PayPal. Please note we can not assist with the activation of PayPal credit, please contact PayPal directly to activate/apply. Yes we accept both debit & credit cards. You can pay with either method via Stripe or PayPal at our checkout. Unfortunately we do not accept payment by cheque or bank transfers due to a lack of protection provided by those forms of payment. You can pay with debit/credit cards via Stripe or PayPal at our checkout, all pages are SSL secured & protected and 100% PCI Compliant. Every page here on our website is secured with an SSL Certificate, the highest level of web encryption and certified for online shopping. All data you enter here on any page of the website is fully encrypted during transit. All data transits are secure including all transactions and are Fully PCI compliant. All software is routinely scanned by security software. We also employ various other security software to keep out spammers and hackers and routinely bolster with new methods and updates. Shop safe and securely here with us at VW Parts International Currently we are sacrificing instant messaging in favour of speed by only loading resources when the button 'messages' is clicked. The messages system is only loaded once you click 'messages' in the menu. Previously we loaded the chat/messages on every page while the page loaded, regardless if you actually used it, while this was great for having a conversation as you browsed the site, it was also unneeded for customers not needing to chat, and un-nessacery loading delay and bandwidth in page loading, data use costs you and us after all. Due to now only loading the resources required after you click messages, this also means the conversation will not be retained when you navigate away. We will still get your messages but upon clicking away or clicking messages on a new page, it'll start again. Keep the tab open to finish the conversation. Further, once the page has loaded and you click messages and then close it, the resources can not reload again by clicking messages. Refresh the page to start again. If you close the chat and then need to chat again, you will have to refresh the page and re request the system by clicking messages. Have you tried to message us using the messaging system here on our website and not had a reply? or sent an email? We often have very high volumes of messages, requests and tasks, delays may well occur in answering messages if all the team are busy processing orders or dealing with current enquiries, inspecting new parts, picturing parts, listings, there are many tasks bar answering questions/inquiries so please be as patient as possible and do not send multiple messages, we will get to you. Naturally we favour the polite, those most in need, and of course a few pictures of your project or a full blown story about the build is bound to raise some interest and get the team talking with good vibes versus a rude or mundane message that frankly makes us wonder why.... is it Monday.. hey actually we love Mondays! But you get the point. For sure if we do not reply after a few hrs (if urgent) or a few days if a parts enquiry then please do feel welcome to contact us again. Thanks for your patience ? And yes we really do love the builds/projects/the stories, no matter what has been done to your vehicle we are always interested to know more. See our easy 1,2,3 step returns policy for full details. Empty Cart or other browsing problems? If you are experiencing an empty cart after clicking add to cart, please try the following to fix the issue. It is most often device related. First check your phones settings, if you have 'Block all cookies' enabled, disable that. Our website requires cookies to function/to know there are products in the cart once you then navigate away to the cart. By enabling cookies in your devices settings it should resolve the issue. If that did not resolve the issue try to browse via another device, ie desktop or laptop. Please use a laptop if you have any problems on say a mobile device, or ensure your device is up to date and clear browsing history/cache from the settings for our site, for the best browsing experience, we find many problems are not present on laptop and issues are often device related. Due to the high number of images and optimisations, some devices do not always work well, so by updating to the latest software, clearing your devices inbuilt cache/history, then you can reload a fresh version of our website. In majority of cases the above should resolve, but let us know via the chat if you have any difficulties and we'll do our best to help. Please use the chat system to send us a message, click the 'Messages' in the mobile menu or ‘Messages’ link if on desktop, and then look out for the chat window to open, approve consent if you agree and chat away. On the messaging/chat system, you can enter your email and your message and we'll reply as soon as possible. With 100s of parts in and out daily, stock levels constantly change, if a part is out of stock, or we don't currently have it available, you will be able to subscribe to the wait list and will receive a notification if the item becomes available again. Otherwise use the messages system to request a part and we'll do our best to source it for you! Just contact us! Our mission is to try to assist you in achieving your goals with any parts you may need. From a simple service part to all parts for complete restoration, we won't rest until you're back on the road or restoration is complete. First check our shop for the parts, if you can't find what you need, simply send us a message with the part details via the messages system here on our website, include the part number if known and the vehicle's VIN, we'll do our very best to locate what it is you need. Yes, we ship parts worldwide, we ship parts around the world on a daily basis and the majority of our parts can be shipped internationally without any problems and at a reasonable cost, the international shipping cost is based on the weight and size of the item. If you believe the shipping cost to be too high then please use the Chat/Messages system to send us a message and we can investigate the postage options for you. In some cases the number of items in your basket may incorrectly calculate the postage cost, so sending a screen print of your basket and Zipcode/Postcode will allow us to validate the cost for you. Please note we can not ship paints, oil (above 1L) and other 'hazardous' items internationally.
