FAQs

We are working to resolve this as fast as possible, microsoft are looking into it, if you are unsure if your order has been placed successfully, please message using the chat/messages system.

We are receiving orders ok, so if you had confirmation here on the website, then chances are we have the order, and the emails have not simply not gone through. This should be fully resolved in the coming days.

Orders can take 1-3 working days to be dispatched for larger/bulky items or if the item needs to be ordered in due to low stock levels.

Some parts are noted in the listing description as 10-14 working days for dispatch, this is because the parts are kept at various warehouses and locations, some parts may also be in a manufacturers current production cycle and will be with us ready fro dispatch in the approx allotted time and then dispatched on to you. It can also be due to demand, we often have a queue for some of the most in demand parts.

You will be notified should there be any delays or problems with the dispatch of your order, otherwise look out for the 'Order completed' email which notifies you of your order being 'completed' which means it has been packed and shipped and is on the way to you, tracking or the carriers barcode is normally added or may be added later that day.

If you've already placed a order, but would like to receive the item faster, and your order has not yet been marked as shipped then please send a message via the messages system to request a faster shipping option.

PayPal Credit is available to some US & UK Customers  (See your PayPal account for further details and eligibility)

US Customers can access PayPal credit by using PayPal checkout, you may first need to turn this feature on in your PayPal account.

UK customers can apply for Paypall Credit, Log in to your PayPal account to access this feature and then it should be available when completing checkout with PayPal.

Please note we can not assist with the activation of PayPal credit, please contact PayPal directly to activate/apply.

You can pay with either method via Stripe or PayPal at our checkout.

You can pay with debit/credit cards via Stripe or PayPal at our checkout, all pages are SSL secured & protected and 100% PCI Compliant.

All data you enter here on any page of the website is fully encrypted during transit.

All data transits are secure including all transactions and are Fully PCI compliant.

All software is routinely scanned by security software. We also employ various other security software to keep out spammers and hackers and routinely bolster with new methods and updates.

Shop safe and securely here with us at VW Parts International

The messages system is only loaded once you click 'messages' in the menu.

Previously we loaded the chat/messages on every page while the page loaded, regardless if you actually used it, while this was great for having a conversation as you browsed the site, it was also unneeded for customers not needing to chat, and un-nessacery loading delay and bandwidth in page loading, data use costs you and us after all.

Due to now only loading the resources required after you click messages, this also means the conversation will not be retained when you navigate away. We will still get your messages but upon clicking away or clicking messages on a new page, it'll start again. Keep the tab open to finish the conversation.

Further, once the page has loaded and you click messages and then close it, the resources can not reload again by clicking messages. Refresh the page to start again.

If you close the chat and then need to chat again, you will have to refresh the page and re request the system by clicking messages.

We often have very high volumes of messages, requests and tasks, delays may well occur in answering messages if all the team are busy processing orders or dealing with current enquiries, inspecting new parts, picturing parts, listings, there are many tasks bar answering questions/inquiries so please be as patient as possible and do not send multiple messages, we will get to you.

Naturally we favour the polite, those most in need, and of course a few pictures of your project or a full blown story about the build is bound to raise some interest and get the team talking with good vibes versus a rude or mundane message that frankly makes us wonder why....  is it Monday.. hey actually we love Mondays!  But you get the point.

For sure if we do not reply after a few hrs (if urgent) or a few days if a parts enquiry then please do feel welcome to contact us again.

Thanks for your patience ?  And yes we really do love the builds/projects/the stories, no matter what has been done to your vehicle we are always interested to know more.

If you are experiencing an empty cart after clicking add to cart, please try the following to fix the issue. It is most often device related.

First check your phones settings, if you have 'Block all cookies' enabled, disable that. Our website requires cookies to function/to know there are products in the cart once you then navigate away to the cart. By enabling cookies in your devices settings it should resolve the issue.

If that did not resolve the issue try to browse via another device, ie desktop or laptop.

Please use a laptop if you have any problems on say a mobile device, or ensure your device is up to date and clear browsing history/cache from the settings for our site, for the best browsing experience, we find many problems are not present on laptop and issues are often device related.

Due to the high number of images and optimisations, some devices do not always work well, so by updating to the latest software, clearing your devices inbuilt cache/history, then you can reload a fresh version of our website.

In majority of cases the above should resolve, but let us know via the chat if you have any difficulties and we'll do our best to help.

Otherwise use the messages system to request a part and we'll do our best to source it for you!

From a simple service part to all parts for complete restoration, we won't rest until you're back on the road or restoration is complete.

First check our shop for the parts, if you can't find what you need, simply send us a message with the part details via the messages system here on our website, include the part number if known and the vehicle's VIN, we'll do our very best to locate what it is you need.

If you believe the shipping cost to be too high then please use the Chat/Messages system to send us a message and we can investigate the postage options for you.

In some cases the number of items in your basket may incorrectly calculate the postage cost, so sending a screen print of your basket and Zipcode/Postcode will allow us to validate the cost for you.

Please note we can not ship paints, oil (above 1L) and other 'hazardous' items internationally.